Shipping, Returns and Refunds information
The Shipment of Your Package
We are committed to sending your orders from 1 to 12 hours after receipt of payment. For shipping and delivery, we rely on Poste Italiane. Generally, the delivery takes place without a signature request. If you prefer to receive the package through delivery with a signature request, an additional cost will be applied, which is why we ask you to contact us before choosing this method.
Shipping costs include handling and packaging costs plus postage. Management costs are fixed, while transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. We cannot group two separate orders placed separately, therefore shipping costs will be charged for each of them.
The parcel will be sent at your risk, but special attention is paid in case of fragile objects. The packaging is of adequate size and your items are well-protected.
Delivery times are to be considered indicative and not binding so in any case of force majeure or unforeseeable circumstances Ghodo will not be held responsible for the delay in delivery.
Returns and Refunds
Ghodo guarantees the buyer the right to withdraw.
On ghodo.it you have 15 days to return your order and you will be entitled to a guaranteed refund within 7 days of receiving the package. The substantial integrity of the goods is an essential requirement for exercising the right of withdrawal: returns are accepted only for intact and unused products. The shipping costs for the return are paid by the buyer.